Contact Guarantee & refund policy

Bad-contact refund requests

A contractor may request a cash refund when the homeowner cannot be reached, subject to the evidence and contact rules below.

• Wait at least 72 hours after purchase before submitting a bad-contact refund request.
• Log at least 3 call attempts spanning at least 2 different local calendar days. Each qualifying call must show at least 15 seconds in the call log so one-ring attempts do not count.
• Make Florida project calls only between 8:00 a.m. and 8:00 p.m. in the homeowner's local time, and do not make more than three commercial solicitation calls about the same project in any 24-hour period.
• Attach a different call-log proof/reference to each qualifying call.
• Leave a voicemail when the phone system allows it. If voicemail is unavailable, log that instead.
• Send at least one project-specific text message and one email. Do not use a mass message, unrelated marketing message, prerecorded/artificial-voice advertisement, or automated sales campaign merely to satisfy refund evidence.
• Use the homeowner's preferred first-contact method first where reasonably practicable, and respect any stated best-contact-time information.
• Submit the request within 7 days of purchase.
• A connected or reached homeowner is not eligible as a bad-contact claim.

Stop-contact rule: These are no-response requirements only. If the homeowner responds, declines further contact, asks you to stop, or Connect-A-Pro notifies you that contact permission was revoked, stop outreach immediately. Do not continue contact attempts merely to satisfy refund evidence.

Compliance rule: Contact attempts must comply with the current Terms of Use and applicable calling, texting, do-not-call, caller-ID, licensing, registration, automated-contact, and recordkeeping requirements. The homeowner's general Connect-A-Pro project consent is not seller-specific written permission for an unnamed contractor to bypass the National Do Not Call Registry. Meeting this refund checklist does not excuse unlawful outreach.

Other refund reasons, including a materially wrong project, wrong trade, duplicate project request, outside territory, material misdescription, or a homeowner who did not request the work, are reviewed against the purchase record and supporting evidence.